British Gas has been fined £200,000 after it stopped customers switching to rival suppliers, the energy regulator announced today. An investigation by Ofgem found the company raised objections to ...

British Gas has a new identity, which will be rolled out in full between now and January. Interestingly, it has been designed by an advertising agency: CHI & Partners, who also look after the energy ...

British Gas adverts tell customers that they will come to their rescue when boiler breakdowns occur. It's a reassuring message and British Gas promise to offer top quality service, peace of mind ...

British Gas has been slammed for calling customers in the middle of the night for feedback on the energy provider's performance, leaving one customer fearing her mother had died. Customers were ...

The Money Saving Expert (MSE) website has warned British Gas customers to carry out manual meter readings since many are still unable to track their usage. Many customers have reported problems ...

A BRITISH Gas customer is "beyond livid" after she was hit with a £57,000 bill for one month of energy. Katie Coyne and her husband Richard were warned they had just weeks to pay the eye-watering ...

British Gas customers who mistakenly report their smart meter is faulty could be at risk of a penalty charge, according to reports. Customers who call out an engineer after fears that they are ...

British Gas has issued a message to millions of its customers about how they could potentially save money on their energy bills. The energy giant says households will pay less than the new April price ...

British Gas has been ringing customers in the middle of the night asking them for feedback about its performance, The Telegraph can reveal. A “technical issue” meant numerous customers were ...