Delta Air Lines and Southwest Airlines are the highest-ranking carriers in North America for passenger satisfaction in 2024.

Under a new rule announced by the Department of Transportation, Southwest Airlines must provide passengers with a $75 travel ...

Delta Air Lines and Southwest Airlines notched highly coveted spots on J.D. Power's 2024 North America Airline Satisfaction Study. J.D. Power reported Wednesday that domestic air passenger volume is ...

This last one has been a Southwest Airlines hallmark for literally 57 years, dating back to when the airline was first ...

Southwest’s new compensation fund is part of the airline’s $140 million settlement from its 2022 holiday-season meltdown.

JetBlue Airways and United Airlines both fell a bit in the latest customer satisfaction survey of major airlines.

Southwest Airlines announced Thursday it will stop serving four airports after reporting increased losses in the first ...

Southwest has the highest economy class customer satisfaction ... J.D. Power's senior managing director of travel, hospitality, retail and customer service. "Airlines that are investing in staff ...

The J.D. Power 2024 North America Airline Satisfaction Study identified ease of travel and trust as the biggest keys to customer satisfaction.

Delta Air Lines took top customer satisfaction honors in two service tiers—first/business and premium economy—while Southwest retained its top ranking for the economy/basic economy tier, according to ...

Delta got the top ranking in two of three categories in J.D. Power's new North America airline satisfaction study.